Code of Ethics
"The
owner was such a joy to deal with! Answered all questions and provided
very helpful hints to local establishments. A real plus! Thanks for
sharing your home and providing a positive relaxing atmosphere." AG,
Texas
"The owner could not have been more pleasant and accommodating
to our every need. I would highly recommend this home to anyone." KW,
Kansas
VROA Owner Code of Ethics
To
ensure that Guests and Suppliers can rely on committed and professional
Vacation Property Owners All VROA members are asked to conform to this
General Code of Ethic.
Offerings: Every property must
be available and ready for rental to qualified parties without
discrimination. Owners may offer their properties directly or through
property management firms.
Qualifications: Within
governmental regulations, owners may establish guest qualifications
including those relating to minimum age and number of occupants.
Quality: Properties
come in a variety of sizes, locations and types. The quality of the
home should be accurately described in advertising and to inquiring
guests. As a minimum properties must include well functioning
bathrooms, kitchens and be free from defects.
Pricing: Rates
and other fees should be published and made available to all Guests
prior to rental. Care should be taken to fully disclose all other fees
and taxes that apply to.
Advertising: Property ads must
be accurate and complete including the limitations or deficiencies of
the property. To provide guests accurate information with which to make
a decision websites, brochures and other materials should include
photos, drawings, floor plans and clear concise descriptions.
Communications: Owners
must communicate accurately and quickly to prospective and current
guest questions, requests or problems. Office hours should be disclosed
to prospective and current guests.
Cleaning: All
properties will be thoroughly cleaned between guests. Periodic deep
cleaning such as windows, carpets and walls should be scheduled.
Maintenance: Properties must be well kept up and should receive periodic preventative maintenance.
Damages: When
charging guests for damages, owners should clearly define the nature of
the damages and the expenses incurred in repairing them.
Cancellations: The owner's cancellation policy must be published, included in rental agreements, made known to guests and adhered to.
Commissions: Owners
need not offer commissions to travel agents, wholesalers and others.
But if they agree to do so, owners should pay such fees timely.
Deposits: Deadlines for the return of guest deposits as well as other deposit returns should be published and adhered to.
Emergencies: Owner's
should make provision to handle properties emergencies. Preparation
should include phone numbers to call in the case of fire, medical
problems or lesser needs. Office hours should be provided so guests
know when emergency assistance is not available from the Owner.
Taxes: Where
required, owners must take care to register their rentals as businesses
with appropriate governmental authorities and must collect and remit
all taxes.
Repairs: Repairs necessitated during a
guest's stay should be attended to as soon as reasonably possible
especially if the repairs greatly inconvenience the guest.
Keith Wegen
Owner/Manager
Triangle River 401, LLC
303-905-0733
Keith@TriangleRiver.com